bh99o's Privacy Policy

1 Introduction and Applicability

bh99o ("we", "us", "platform") is a trusted online gaming and betting platform in Bangladesh. This Privacy Policy ("Policy") defines how we collect, use, disclose, and protect the personal information of our users.

When you use bh99o's website bh99o.cam, register an account, or use any of our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies to all our users, whether they are registered members or visiting the site as guests. We take personal privacy very seriously and are committed to keeping your information secure.

2 What Information We Collect

bh99o may collect your information in various ways. The types of information are described in detail below:

2.1 Information You Provide Directly

When you register on our platform or use our services, we collect the following information:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Email address and mobile number
• Banking and payment information (for bKash, Nagad, Rocket, or bank transfers)
• Identity verification documents (where applicable)
• Support requests and communication content

2.2 Automatically Collected Information

When you use our site, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the site and pages visited
• Usage-related data collected through cookies and log files
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may sometimes receive information from trusted third parties. This collection of information is always done in compliance with applicable laws and regulations.

3 Purposes of Using Your Information

bh99o uses the information collected about you only for the following legitimate purposes:

• Account Management: To handle your registration, login, and account-related activities.
• Transaction Processing: To securely complete deposit and withdrawal requests.
• Identity Verification: For age verification and fraud prevention.
• Service Improvement: To enhance the platform experience and develop new features.
• Customer Support: To resolve your questions and issues.
• Relevant Promotions: To send information about offers and bonuses, subject to your consent.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To monitor unusual gaming behaviour and provide assistance when needed.

We will never use your information beyond the purposes stated above. You will be informed before any new use of your information.

4 Disclosure of Information and Third Parties

bh99o does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

We share limited information with trusted service providers for payment processing, identity verification, and technical support. These partners may only use the information for the specified purpose and are also bound to follow our privacy standards.

4.2 Legal Requirements

We may disclose necessary information in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

4.4 With Your Consent

Before sharing information with any third party beyond the cases mentioned above, we will obtain your explicit consent.

5 Cookies and Tracking Technologies

bh99o uses cookies and similar technologies to maintain the functionality of our platform and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Analyse site usage and help improve the quality of services.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling cookies may limit some features of the site.

6 Data Protection and Security

The security of your information is our highest priority. bh99o follows industry-standard technologies and processes for data protection.

• SSL Encryption: All data transfers are protected by SSL/TLS encryption.
• Secure Storage: Sensitive information is stored in encrypted form on secure servers.
• Access Controls: Only authorised staff may view information for specific, defined needs.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Fraud Prevention: Suspicious activity is automatically detected and prevented.

Although we make every effort to protect your information, it is not possible to guarantee complete security on the internet. Please also keep your password confidential and use a strong password.

7 Data Retention Period

bh99o retains your information only for as long as necessary. The retention period is determined on the following basis:

• Account-related information is retained for as long as your account remains active.
• Even after an account is closed, information required for legal obligations and dispute resolution is kept for a defined period.
• Records of financial transactions are retained for the period required by applicable law.
• After the defined period has ended, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted, unless a legal obligation requires otherwise.

8.4 Right to Object to Processing

You may object to the use of your information for certain purposes, such as for marketing.

8.5 Right to Withdraw Consent

You may withdraw your consent at any time. However, withdrawing consent does not affect the validity of activities carried out before the withdrawal.

If you wish to exercise any of the rights above, please contact us. We will respond to your request as promptly as possible.

9 Privacy of Minors

bh99o's services are intended only for users aged 21 or above. We do not knowingly collect information from any person under the age of 21.

If we become aware that a minor has used our services or that we hold their information, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has used our platform, please contact us.

10 International Data Transfers

Our servers and service providers may be located in various countries. If your information needs to be transferred to another country, we ensure that adequate data protection measures are in place in that country and that the transfer is consistent with this Privacy Policy.

For all data transfers, we always comply with applicable international data protection standards and ensure appropriate contractual safeguards are in place.

11 Changes to This Policy

bh99o may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notice will be prominently displayed on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the Policy will be updated.

Continued use of the site after changes are published will be taken as your agreement to the revised Policy. If you do not agree with the revised Policy, please stop using our services and request that your account be closed.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated support team is always ready to assist you.